Warranty Information

Valetz footwear made in the Dominican Republic is backed by a solid 12-month warranty against manufacturing defects when purchased from our authorized stores within the Dominican Republic.

Warranty claims are handled directly through our in-store sales representatives or via our phone line and WhatsApp, in strict accordance with our return and exchange policies. To initiate a warranty claim, the footwear must be returned to the store for evaluation and, if necessary, repair.

Our expert craftsmen will thoroughly review each case to determine whether the defect is attributable to a manufacturing problem or to improper use of the product . This review allows us to identify any errors and continually improve the quality of our products. In both cases, the shoe will be repaired at no additional cost to the customer.

In the unlikely event that the footwear is deemed irreparable due to a defect caused by wear and tear rather than manufacturing, we will offer the customer the option of receiving a discount on their next purchase as a sign of our commitment to their satisfaction.

Repair warranty conditions:

• The footwear must have been purchased from our store or an authorized retailer within the 12-month period.
• The customer must present the order number if purchased directly from our store or the retail store receipt as proof that it is within the 12-month warranty period.
• The footwear must have been properly cared for and maintained.
• Claims for excessive wear or improper conditions of use will not be accepted. (Please note that we sell handmade shoes, not military equipment .)

The warranty is valid only for the original customer and is not transferable.

Exclusions from the repair warranty:

• Wear and tear resulting from normal use.
• Alterations, modifications or repairs made by shoemakers not authorized by Valetz.
• Damage caused by chemicals or fungal contamination.
• Cuts, abrasions or damage resulting from accidents, negligence or misuse of footwear.
• This warranty does not apply to products purchased on sale or with promotional discounts.
  
  

This guarantee reinforces our commitment to quality and customer satisfaction, ensuring that every pair of Valetz shoes is a lasting investment.

" Under no circumstances will shoes be exchanged for a new pair. The repair guarantee is limited to carrying out the repairs necessary to correct manufacturing or material defects, ensuring that the footwear maintains its original functionality and quality."

Shoes manufactured abroad are not covered by this warranty. The warranty applies only to footwear manufactured internally by Valetz in the Dominican Republic. Therefore, Valetz subsidiaries or branches in Colombia, Mexico or Spain are not covered by this warranty.

Last revised: May 4, 2024